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Do you want to file a complaint?

If you feel that VandCenter Syd have treated you incorrectly or inappropriately, please contact us, so that we may solve the problem together and clear up any misunderstandings.

How to send your complaint

Please send your complaint to: info@vandcenter.dk.

You can also send your complaint in hardcopy to our postal address:
VandCenter Syd
Vandværksvej 7
DK-5000 Odense C.

Please write "Complaint" as the heading in your letter.

Please include the following:

  • Subject (what is your complaint concerning)
  • Name of contact person (who you have been in contact with from VandCenter Syd)
  • Date and time of occurrence (when it happened)
  • Your full address and contact information

Further options

If you are not satisfied with the decision or solution offered by VandCenter Syd in response to your complaint, your next step would be to lodge a formal consumer complaint (in accordance with Consumer Complaints Act No. 524 of April 29, 2015).
 
Formal consumer complaints must be sent to:
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
DK-2500 Valby
 
Access to lodging formal consumer complaints is described in Consumer Complaints Act No. 5 (on Mediation).

The initial fee for lodging a formal consumer complaint is DKK 100.00.

If it is not possible to settle the matter amicably via mediation, you can decide to bring the complaint before the Danish Consumer Complaints Board (DCCB). The fee for bringing your complaint before the DCCB is DKK 400.00. If the DCCB finds in your favour, the fee will be refunded.

The Danish Competition and Consumer Authority may decide to impose individual terms as a condition for the lodging of complaints, e.g. maximum/minimum limits for the value of the disputed amount.